SHIPPING

 

We process and ship orders Monday-Friday. Lead time is approximately 1-2 business days. 

Shipping costs depend on several factors - including your location and weight of the order - and will be provided on the checkout screen.

You will receive a shipping confirmation which will include the shipping method for your package and a tracking number.

Flipbook Machine is not responsible for tracking your package once the order has been processed and has left the factory.

If you have specified a recipient who is not you for delivery purposes (for example, as a gift) then you understand and accept that delivery at that address is evidence of delivery and fulfillment of the sale contract by Flipbook Machine in the same way as if the goods had been delivered to you.

If your order is ‘Returned to Sender’ due to an address mistake by the customer or neglect to pick up from carrier, customer will be responsible for costs of re-shipping.

 

INTERNATIONAL SHIPPING

 

For international shipments we use a tracked service with one of our international couriers. We will send you a dispatch confirmation email along with tracking details as soon as your item(s) are dispatched.

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required. 

Please note that the shipping charge only includes delivery; therefore customers will be responsible for any import duties and local taxes.

Please email info@flipbookmachine.com if you have any questions about your order.

 

RETURN POLICY

 

Flipbook Machine accepts returns for refund on unused merchandise in original condition if customer contacts Flipbook Machine within thirty (30) days of delivery of items.

Please contact us at info@flipbookmachine.com to request a return, exchange or merchandise credit.

Flipbook Machine will provide a return label, but the cost of the label will be deducted from the refund amount. Using a Flipbook Machine label will avoid the hassle of going to the shipping store and usually costs much less than purchasing on your own. Package must be postmarked within 5 days of receiving the label. Flipbook Machine reserves the right to charge a 10% restocking fee for items sent back later than 5 days.

Item(s) must be returned in original and unused condition. Customers may be charged a 10% inspection/restocking fee if items do not comply with above requirements.

We do not refund original shipping costs.

Flipbook Machine will provide shipping labels for all unused merchandise for Exchange if returned within fourteen (30) days of delivery (U.S. only).

Upon receiving returned items, Flipbook Machine will issue merchandise credits equal to the value of the item or a refund, dependent upon the reason for return.

All returns are at the customer's risk. Flipbook Machine is not responsible for packages lost in transit. Please take care in packaging returned items. Flipbook Machine is not responsible for items damaged in transit due to improper or insufficient packaging.

All merchandise returned without consent from Flipbook Machine will be subject to a 10% restocking fee.

Exchanges (if applicable)

We only replace (for exchange) items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@flipbookmachine.com and send your item to: Flipbook Machine 1717 Troutman St., Ste 225, Ridgewood, NY, 11385, United States.


LOST/STOLEN/MISSING PACKAGES


Flipbook Machine is not responsible for lost/stolen/missing packages.

Customers must reach out to the carrier immediately before contacting us. Flipbook Machine will do everything they can to assist in locating your package.

On occasion, packages are picked up by others by mistake, stolen, or delivered to the wrong address. Please ship your order to a safe and reliable location.


DAMAGED OR DEFECTIVE MERCHANDISE


We will happily replace any defective merchandise. Please contact us at info@flipbookmachine.com within 5 days of receipt of item to qualify for replacement. Before contacting us, please note the following:

In order to qualify for an exchange, please include date of purchase and image of damaged / defective item. If your item arrived damaged, please contact us with an image of the issue immediately upon its arrival. Items which arrive damaged are eligible for replacement only if the item has not been put to use after discovery of damage. Additionally, please do not attempt to alter or correct the product before contacting us, as this may render it ineligible for exchange.

1-YEAR MANUFACTURING LIMITED WARRANTY

 

Flipbook Machine offers a limited one (1) year warranty against manufacturing defects. If a manufacturing defect has been identified upon receipt of item, or develops under normal conditions of use, Flipbook Machine will repair or replace the damaged item, at their option, without charge. 

Damage to the papers caused by touching, knocking, dropping or mishandling is not covered. However, a new set of papers can be replaced in the machine if they become damaged for a flat fee. The piece should be sent to us and we will install the new papers and return it to you in a timely manner.