We have a 30-day no-hassle return policy, which means you have 30 days after receiving your item to request a return. 

Please ensure your item is in the same condition that you received it.

To start a return, you can contact us at info@flipbookmachine.com. Please note that returns will need to be sent to the following address: Flipbook Machine 3619 Walton Ave. Cleveland, Ohio 44113

Once your return is requested, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at info@flipbookmachine.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@flipbookmachine.com.

 

Lost/Stolen/Missing Packages
Flipbook Machine is not responsible for lost/stolen/missing packages.

Customers must reach out to the carrier immediately before contacting us. Flipbook Machine will do everything they can to assist in locating your package.

On occasion, packages are picked up by others by mistake, stolen, or delivered to the wrong address. Please ship your order to a safe and reliable location.