Shipping Worldwide From Our Workshop in Cleveland, Ohio
Refund policy
The Flipbook Machine Guarantee: Return and Exchange Policy
To ensure your complete satisfaction, we offer a complimentary 60-day return and exchange window.
Our 60-day Satisfaction Promise
You have 60 days from delivery to experience your sculpture. If you are not entirely delighted for any reason, you may initiate a return or exchange. To honor the craftsmanship of each piece, items must be returned in their original condition and original gallery packaging.
The Return Process
- Request a Return: Email our concierge team at info@flipbookmachine.com.
- Receive Your Label: We will email you a prepaid, fully insured shipping label and packing instructions.
- Ship Your Package: Securely pack your sculpture and send it to our studio:
Flipbook Machine
3619 Walton Ave.
Cleveland, Ohio 44113
3619 Walton Ave.
Cleveland, Ohio 44113
Refunds and Exchanges
- Exchanges: The fastest way to exchange a piece is to return your current sculpture for a refund and place a new order online.
- Processing: Once your sculpture arrives at our studio and passes inspection, we will issue your refund.
- Timeline: Refunds credit back to your original payment method within 10 business days. Please allow up to 15 business days for your bank to post the transaction.
Transit Assurance
Every sculpture is meticulously packaged and fully insured during transit.
- Damages: If your sculpture arrives damaged or incorrect, contact us at info@flipbookmachine.com. We will arrange a priority replacement or repair at no cost to you.